I celebrated my Christmas with love and love and love. I celebrated it with my family – my husband, my brother, my sister and her family and my beloved father. I only hope my mother is with us but she is in the states together with my aunt and cousin. How far we are from the one’s we love does not matter. What matters is how we lived our lives to make those people we love know that we value them and love them and that we are doing our best to live by how GOD wants us to live.
This Christmas is one of the most happy Christmases I have with my family. Although we did not exchange gifts, I am happy just to be with them. We went to SM, Cebu and we dined at the Majestic. We took photos as a remembrance. We went to different destinations in the same mall for some personal agenda and afterwards went home satisfied with how we spent our time together as one big happy family 
Tahu is a morning delicacy sold on streets by walking vendors carrying poles with cans on each end. I do not really know how it is being processed but what I know is it is made of soy beans. I think this type of refreshment is only available in the Philippines. The soy bean product is mixed with caramel to add taste to it. This morning I was on my way to the office when I met a “magtatahu” – a person who sells tahu on the streets. I ordered 4 cups which cost me 20 pesos. They said it is good for pregnant women as it nourishes the baby with additional protein. So ever since I got pregnant, tahu is one my favorites already.
When you are working in a call center industry, you will hear the word “shift” every day. There is what we call shift bid, scheduled shift, morning shift, mid shift, closing shift and swap shift. There is also a shift of teams. I just learned that I will be shifted to handle tenured team again.
As a new team leader, I handled 10 tenured agents last 2008. It was very challenging considering that my only experience in people management is based on my learning as the oldest daughter in the family, as a three-year old teacher in a university, and as a call center agent, whose life as a customer service representative was not perfect during my neophyte age in the account having received disciplinary action for not meeting average handle time target and was given verbal warning for 3 instances of 2-3 minute tardiness. I have learned my lessons and I have mended my ways. This imperfection has helped me understand and relate to the first team I was assigned to. It was indeed a fulfilling experience. I remembered clearly that we were struggling with call handling time but I was happy since my team was the only one to meet quality of service surveyed to and scored by customers. After 9 months of hard work and consistent achievements, I was given the opportunity to motivate and mold aspiring lead agents and help transition team. It was another big step and a very promising role that came with a very big responsibility and risk. However, I was able to make it through.
Now, my boss told me I have to start transitioning back to tenured, since there will be a shift in positions again. I found it very hard for me since I will be handling a solid tenured team who is handled by TL Michelle for more than a year now. It is a difficult shift, I do not have the choice, I trust the decision of my boss and the magnitude of her understanding regarding movements in the account. Being anxious about the shift is not about I do not like the new team. It is about them liking me amidst the sadness that they might feel once they learn about the unraveled change, the separation from their team leader who they considered a friend and maybe a mother. It was really difficult for me since I do not know what level of “letting go” has been set with them by TL Michelle. I am not sure if they are ready to accept me and how I will be able to let them work still as a team. For me, this is one of my greatest challenges in life. Although I am anxious about it, I am still looking forward to working with them. In the first place, I am here to serve the company, to earn for my family. I have my family as my strength now. My husband and a 4 month old baby I am expecting. I know that I will be able to get through all these for everyone in the account. I can do it!
Dating tips, Just about anything!, Love, Woman I am... | April December 30, 2009 | 
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